You’re Safe with JBrent Clothing

JBrent Clothing wants you to be happy with our products and our services. That’s why we’ve made our returns process as quick and convenient for you as possible.

Warranties

All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer’s warranties but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer’s policy. Defective products will be replaced with the same stock number, color and size.

Sales and Customer Service Hours

To contact a sales or customer service representative, call us at 678.631.8155 between 8am – 7pm EST, Monday – Friday; 9am – 6pm EST, Saturday or send an email to us anytime at customerservice@jbrentclothing.com.

Order Processing

JBrent Clothing makes every attempt to process orders for in-stock merchandise the same day they are received. Our standard cut-off time for daily order processing is 3 p.m. EST Monday-Friday. Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday.

State Sales Tax

Orders shipped to the state of Georgia are subject to 7.0% sales tax.

Custom Embroidery & Screen Printing

Get your items screen printed or embroidered right here! Uniforms, caps, gear bags, apparel, spirit packages and more. Low prices, high quality, fast service.

Privacy Policy

Your privacy is important to us. We do not make our mailing list available to anyone. If you would like your name excluded from mailing list, please notify Customer Service.

Prices

Prices are subject to change without notice. We make every effort to honor published prices.

Returns & Exchanges

If you are not satisfied with your purchase, simply return the item within 14 days of purchase. The return item must be in its original condition, including all tags, packing and accessories and you will receive a prompt refund. We will credit your original payment method less shipping and handling charges. We will however refund shipping charges on products that are defective or received in error. We do not accept returns on customized items. We encourage you to insure any returned merchandise, as we cannot be held responsible for lost or damaged merchandise in transit. To initiate a return, contact our customer service department at customerservice@jbrentclothing.com. A representative will issue you a Return Authorization to be used in finalizing your return or exchange. Mail returned merchandise to: JBrent Clothing, P.O. Box 2132, Atlanta, GA. 30331.

Manufacturer’s & Custom Merchandise Warranty

All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer’s warranties, but not against mishandling or uncommon abuse. We are unable to change or cancel custom items after 24 hours after order receipt. All orders are processed within 24 hours of receipt and customization begins within 24-48 hours after sale is completed.